Services

Healthcare Call Support Services

Let the WorldSource team handle all of your healthcare call support services and free you to focus on what really matters. Whether in Manila, Athens or elsewhere, the WorldSource team is composed of highly educated, performance driven problem solvers meticulously trained in inbound care, questions and technical support, as well as outbound reminders, verifications, collections and surveys. Many of our staff members are degreed nurses who graduated from prestigious Philippines universities. For more information about the overabundance of nurses in Manila, this BBC article includes details.

WorldSource Healthcare voice related services are tailored to your specific needs and can efficiently and accurately manage and direct inbound and outbound calls for even the largest medical billing companies, hospitals, healthcare systems and government agencies.

We selected Manila for our business process outsourcing and call support services location because of its wealth of dedicated, dependable talent. Want to know more about why WorldSource chose this cosmopolitan city? Click here to Discover Manila.

We offer:
INBOUND

• Billing inquiries
• Provider questions
• Patient inquiries and payments
• Help desk technical support

OUTBOUND

• Eligibility verification
• Self pay follow up
• Accounts receivable follow up
• Claims status
• Provider collection
• Patient, physician and post-discharge satisfaction surveys